Nest@Lisbon is the result of a dream of two brothers, Henrique and Pedro, who left their jobs in order to devote themselves to hospitality and to make their guests enjoy everything that the city they were born in has to offer. Currently they manage 17 properties in Lisbon and are in the business since 2017.
Before the pandemic, their occupancy rates were of around 80% but the virus brought them down, in 2020, to only 20%.
Doinn: What immediate consequences did the pandemic have for you?
Nest@Lisbon: Some plans for expansion of the company are on hold now (such us increasing the number of employees).
Doinn: What measures did you take in order to keep the company active nowadays?
Nest@Lisbon: Some of our properties were redirected to mid-term renting with a perspective of bringing them back to the short-term starting in Summer 2021. The company operates as well in other sectors (e.g. buy and sell, remodeling, home staging) meaning that the focus of the company was partially shifted to these areas.
Doinn: How do you see the future? What are your perspectives?
Nest@Lisbon: Regarding short-term rentals, to hold down the fort until the end of the first semester of 2021 and go back to the normality of the business from then onward. At this moment, to maintain focus on opportunities other than short-term rentals.
Doinn: Withoud a shade of doubt, it is good advice, at least in respect of urban areas. What services do you schedule with Doinn and what are the advantages of using the platform?
Nest@Lisbon: Cleaning and laundry services for our short-term rentals.
Doinn allows for a very simple and straightforward way of service management through automatic integration of our Channel Manager software and a billing summary in the end of each month. Apart from all this automation, our point of contact at Doinn (Andreia Rosa) is extremely assertive and quick regarding some of our occasional requests (e.g. last minute scheduling and cancellations) and it makes us feel confident that we have all the support we need for our model of management of cleaning and linen services.
Doinn: We are very happy to be able to help you.
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