In the bustling world of hospitality, lost items are an inevitable part of the guest experience. While operators strive to provide impeccable service, dealing with lost items can be a time-consuming and often frustrating process.
This is why we want to Introduce Deliverback, a revolutionary cloud-based platform that transforms lost & found management into a seamless and efficient experience.
Streamlining Lost & Found Procedures
Deliverback simplifies lost & found procedures by automating the entire process, from guest or cleaner reporting to item delivery. Operators can easily access an online tool to manage lost items, eliminating the need for manual paperwork and cumbersome spreadsheets.
Creating a Positive Guest Experience
Deliverback prioritizes guest satisfaction by ensuring lost items are returned promptly and securely. Guests can conveniently report lost items online and track their return status, fostering positive interactions and enhancing their overall experience.
Zero Cost to Property Managers
True to its commitment to hospitality, Deliverback offers its services at no cost to property managers. Instead, the cost of item delivery is transferred to the guest, ensuring that you can focus on your core business without incurring additional expenses.
24/7 Support for Guests and GDPR Compliance
Deliverback provides 24/7 support to guests, ensuring that they receive prompt assistance and guidance throughout the lost & found process. The platform also adheres strictly to GDPR compliance, safeguarding guest data and privacy.
Partnering with Doinn for a Comprehensive Solution
Deliverback seamlessly integrates with Doinn, the leading housekeeping platform. By leveraging Doinn’s data, Deliverback can proactively initiate the lost & found process as soon as a housekeeper discovers a lost item.
How Deliverback Works
- Guest Reports a Lost Item: The guest easily reports their lost item using the Deliverback platform or directly through your website.
- The housekeeper locates the Item: Upon finding the lost item, staff can simply register it within the Deliverback system.
- Guest Initiates Delivery: The guest visits the Deliverback website to initiate the delivery process, selecting their preferred address and confirming the details.
- Print Courier Label: Deliverback generates a courier label to attach to the package.
- Item Pickup and Delivery: The courier collects the package and delivers it directly to the guest’s specified address.
- Delivery Confirmation: Both the guest and you receive a notification once the item has been successfully delivered.
Centralized Management for Multiple Properties
Property managers with multiple cities can manage all their lost & found items seamlessly through a single Deliverback platform, providing a centralized overview and streamlined operations.
Revolutionizing Lost & Found Management
Deliverback stands as a game-changer in the hospitality industry, transforming lost & found management from a tedious chore into a seamless and efficient process. By automating the process, enhancing guest satisfaction, and eliminating costs for hotels, Deliverback empowers hospitality professionals to focus on what matters most – delivering exceptional guest experiences.