The product manager plays a critical role in the success of any company and is especially important for a company like Doinn, which is a new and innovative product in a rapidly growing market as he is responsible for identifying the needs of its users (Cleaning companies and Property managers) developing a product that meets those needs, and launch and iterate on the product successfully.
Interviewer: Hi Nuno, thanks for taking the time to chat with me today. Can you tell us a bit about Doinn and how it got started?
Nuno Rodrigues: Sure. Doinn is a housekeeping platform that helps hospitality operators and cleaning providers streamline their operations. We provide a single platform for managing everything from booking cleanings to tracking performance.
The idea for Doinn came about when my wife and I were traveling around the world with our two young children. We stayed in a lot of short-term rentals, and we were often disappointed with the cleanliness of the properties. We realized that there was a need for a better way to manage housekeeping for both property owners and cleaning companies.
Interviewer: What are some of the features that Doinn offers that are most appreciated by cleaning companies?
Nuno Rodrigues: Our cleaning companies love our PMS’s hub as it saves them from login into the different software of their clients to make the extraction of the jobs and then plan the tasks, while with Doinn they just easily manage all the cleaning, laundry, linen rentals and delivery services in one single dashboard. We also provide them with performance data, so they can track the productivity of their teams. And our dispatching and automation tools help them to streamline their operations.
Interviewer: What are some of the features that Doinn offers that are most appreciated by short-term rental property managers?
Nuno Rodrigues: Our marketplace with tested cleaning companies is a big hit with property managers. They can easily book cleanings with vetted companies in their area. We also provide them with a dashboard where they can manage all of their cleanings in one place, most of the time is a mix of in-house teams and Doinn teams because many are growing nationally and do not waste time creating new cleaning teams. And our translation tools help them to communicate with cleaning providers who don’t speak their language.
Interviewer: How has the tech embracement been from the cleaning companies side?
Nuno Rodrigues: It’s been a beautiful journey to see the tech embracement from the cleaning company side. In the past, cleaning companies were often hesitant to adopt new technology. But we’ve seen a big shift in recent years, as more and more companies realize the benefits of using a platform like Doinn.
Interviewer: What is next for Doinn?
Nuno Rodrigues: We’re constantly looking for ways to improve Doinn and make it even more useful for our users. We’re working on adding new features, such as a chat function for cleaning providers and property managers. We’re also expanding into new markets, so we can help more hospitality operators and cleaning providers around the world.
Interviewer: Thanks for your time, Nuno. It was great learning more about Doinn.
Nuno Rodrigues: You’re welcome. I’m glad I could share our story.